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Small town Southern shop for infants and kids.

30% OFF Select Summer Styles! Discount applied at checkout.

Returns and Shipping

Returns 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@cottontailsmonroe.com 

You can always contact us for any return question at hello@cottontailsmonroe.com  

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping

All in stock items are usually shipped within 2-5 business days.

We are not responsible for any lost packages, misdelivered packages, or incorrect addresses put in at checkout. For any questions regarding this policy please contact us at hello@cottontailsmonroe.com